Customer Help

Printed parts are made to order and shipped once checked. If there is a queue this will delay your order but generally we get all orders out within 2 weeks at most.

Hardware items, such as hotends, nozzles and PEI sheets are processed within 2-3 business days

Postage wise all orders should arrive within 5 business days in the UK, international orders would be 5-7 business days to leave the UK. We cannot give estimates for customs and international courier companies.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email

Delivery delays can occasionally occur.

Please use the contact us page to make any changes. These can only be adjusted if the order is still “Processing” once complete it would be too late.

Once payment is received you will be notified by email that your order is being processed. Any subsequent updates are then automatically sent via email. Of course, if something is needed, just contact us directly.

We endeavour to ship to any country. Some of our shipping charges are estimates and if you want a precise price just get in touch.

Yes, orders will arrive in one package.

If it’s a printed parts kit we bag various parts separately to make it easier to start your build. An example of this would be a Voron 2.4 kit will have the gantry, Z Drives, electronics, skirts etc bagged separately.

Yes, we can offer any mod you like. We are aware of most popular mods but if you want something particular we may ask you to provide the STLs. Otherwise we can offer free substitutions for parts but charge extra for additional parts. For example, If you order for a Voron 2.4 kit and want the idlers changing from standard to Ramas, we would not charge any extra. If they are an additional item there will be an extra cost to cover off the time and filament.

For a long time we have been using eSUN ABS+, this is mainly due to most people wanting a matte appearance to their prints, however, some people have been reporting layer adhesion issues with eSUN. This is not something we, nor our customers have experienced with our parts, however, we are slowly switching to Polymaker, Cat Yarn and Fillamentum. The downside is these are more expensive and our prices may have to slightly increase to cover this off.

For now, if the colour does not specify the brand, it will be eSUN, other brands state their names in front of the colour.

2 weeks. With every order being printed specifically for you we do have lead times on parts, this ensures you get exactly what you want, with any mods, adjustments, filament adjustments etc. We may offer stocked kits in the future but this will be specifically stated on the item.

As we are not a large company we are not VAT registered which in turn means we are not on the IOSS system. This means that all international orders are liable for customs charges at the import stage.

This is out of our hands and to combat this we aim to offer the best prices possible. 

If you do get a customs charge and do not pay it, the item will be returned to us. Please note that if the item is returned due to unpaid customs, a 25% restocking fee will occur.