Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We aim to dispatch all orders as quickly as possible during our local Royal Mail drop-off times.
Our dispatch cut-off is typically 15 minutes before Royal Mail opens (or 30 minutes before closing on Saturdays).
Orders placed after the cut-off will be dispatched at the next available session.
Dispatch Schedule
Monday:
🕗 08:00–10:00
📦 Orders before 07:45 dispatch same day
⌛ After 07:45 → dispatch Tuesday
Tuesday:
🕓 16:00–18:00
📦 Orders before 15:45 dispatch same day
⌛ After 15:45 → dispatch Wednesday
Wednesday:
🕓 16:00–18:00
📦 Orders before 15:45 dispatch same day
⌛ After 15:45 → dispatch Thursday
Thursday:
🕓 16:00–18:00
📦 Orders before 15:45 dispatch same day
⌛ After 15:45 → dispatch Friday
Friday:
🕓 16:00–18:00
📦 Orders before 15:45 dispatch same day
⌛ After 15:45 → dispatch Saturday (if before 11:30) or Monday
Saturday:
🕗 08:00–12:00
📦 Orders before 11:30 dispatch same day
⌛ After 11:30 → dispatch Monday
Sunday:
🚫 Closed — orders dispatch Monday
Printed parts are made to order and shipped once checked. If there is a queue this will delay your order but generally we get all orders out within 2 weeks at most.
Hardware items, such as hotends, nozzles and PEI sheets are processed within 2-3 business days
Postage wise all orders should arrive within 5 business days in the UK, international orders would be 5-7 business days to leave the UK. We cannot give estimates for customs and international courier companies.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email
Delivery delays can occasionally occur.
Please use the contact us page to make any changes. These can only be adjusted if the order is still “Processing” once complete it would be too late.
Once payment is received you will be notified by email that your order is being processed. Any subsequent updates are then automatically sent via email. Of course, if something is needed, just contact us directly.
We endeavour to ship to any country. Some of our shipping charges are estimates and if you want a precise price just get in touch.
Yes, orders will arrive in one package.
If it’s a printed parts kit we bag various parts separately to make it easier to start your build. An example of this would be a Voron 2.4 kit will have the gantry, Z Drives, electronics, skirts etc bagged separately.
Yes, we can offer any mod you like. We are aware of most popular mods but if you want something particular we may ask you to provide the STLs. Otherwise we can offer free substitutions for parts but charge extra for additional parts. For example, If you order for a Voron 2.4 kit and want the idlers changing from standard to Ramas, we would not charge any extra. If they are an additional item there will be an extra cost to cover off the time and filament.
For a long time we have been using eSUN ABS+, this is mainly due to most people wanting a matte appearance to their prints, however, some people have been reporting layer adhesion issues with eSUN. This is not something we, nor our customers have experienced with our parts, however, we are slowly switching to Polymaker, Cat Yarn and Fillamentum. The downside is these are more expensive and our prices may have to slightly increase to cover this off.
For now, if the colour does not specify the brand, it will be eSUN, other brands state their names in front of the colour.
2 weeks. With every order being printed specifically for you we do have lead times on parts, this ensures you get exactly what you want, with any mods, adjustments, filament adjustments etc. We may offer stocked kits in the future but this will be specifically stated on the item.
As we are not a large company we are not VAT registered which in turn means we are not on the IOSS system. This means that all international orders are liable for customs charges at the import stage.
This is out of our hands and to combat this we aim to offer the best prices possible.
If you do get a customs charge and do not pay it, the item will be returned to us. Please note that if the item is returned due to unpaid customs, a 25% restocking fee will occur.
If you need to swap an item
Returns and Exchanges
Non-faulty items
You may return non-faulty items within 14 days of receiving your order. Once you have informed us of your intention to return, you then have a further 14 days to send the goods back.
A refund will be processed within 14 days of receiving the returned goods.
Return postage must be paid by the customer in the first instance, and this will be refunded as part of the total refund.
Customers may open packaging to inspect an item as they would in a shop. However, if the product has been used, installed, or handled more than necessary to check its suitability, we may reduce your refund to reflect any loss in value.
Faulty or misdescribed items
If your item is faulty or not as described, you are entitled to a full refund or replacement.
You have 30 days from the date of delivery to report a fault. We will work with you to arrange a repair, replacement, or full refund as appropriate.
Business customers (B2B)
Business-to-business transactions are not covered under the same consumer return rights.
However, where goods are unused and in a saleable condition, we will offer a refund under the same terms as above.
If goods have been used or are not resalable, a partial refund may be offered at our discretion.
Bespoke or made-to-order items
Custom or bespoke products — such as printed parts kits — are exempt from the 14-day return policy, as they are made to order.
However, we’re happy to work with you to resolve any issues or concerns with these items.
Please get in contact with us and we will resolve any issues.
If your parcel arrives damaged, please inform us as soon as possible. Please retain all packaging and take pictures of the state of the parcel when it arrived with you. We will need this information to make a claim, should it arise.
Generally we would provide a returns label on request but if you’d like to send via your own courier, please send to
JB3D
21 Ivory Close
Staffordshire
ST13GG
United Kingdom
Please contact us via email, this can be done using the contact form or simply emailing us at jamie@jb3d.uk
Please get in contact with us as soon as possible with what you’d like to change it to and we will update this.
Change of mind or cancellation before dispatch
If you wish to cancel an order, please contact us as soon as possible.
If your order has not yet been dispatched, we will cancel it and issue a full refund promptly.
Orders already dispatched
If your order has already been dispatched, you still have the right to cancel within 14 days of receiving the goods, in line with the Consumer Contracts Regulations 2013.
You must inform us of your decision to cancel within that 14-day period, and then return the goods within a further 14 days.
Once the items are received back in good condition, we’ll issue your refund within 14 days.
Return postage is paid by the customer in the first instance but will be refunded as part of the total refund.
Bespoke or made-to-order items
Bespoke or made-to-order products — such as printed parts kits — cannot be cancelled or refunded once production has begun, as they are created to your individual specifications.
However, if you contact us promptly, we’ll always do what we can to help if work hasn’t yet started.
If there are any issues with a bespoke item, we’ll work with you to resolve them fairly.
This will be stated on the item page, if it can be back ordered it will allow you to do so.
Any damages to printed parts will be replaced as soon as possible, even if you damaged them. We operate a honesty policy and ask if you damaged the part, please just cover the postage, we will still replace the item itself free of charge.